​1. Program / Service Description: As outlined in your accepted quote and/or invoice.
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2. Payment
Client will pay the Investment pursuant to the following terms, unless otherwise agreed in writing. Total Investment is outlined on your accepted quote and/or invoice.

• Work will not begin until a deposit is received as outlined in your invoice.

• For Spotlight Sites, full payment is required to begin.

• For Domain Purchases, full payment is required in advance.

• For Domain Renewals, full payment is required to renew.

• SDD must be in receipt of all of your content in order to begin work.

• Content delivered piecemeal may incur an additional charge.

• Balance due per the schedule outlined in your accepted quote and/or invoice.

• Should there be a client delay in completing work, all payments will be due no later than four months after the deposit date.

• A variety of payment methods are available, including Credit Card, Zelle, and Venmo (Venmo is preferred). There is no service fee for use of a Credit Card at this time.

• Rush services may be available upon request and at additional cost. Our office hours are Monday through Friday (excluding holidays), 9am–5pm ET.

• All content must be delivered in the requested format; conversion may incur extra fees.

• All text / copy must be delivered in its final, approved state. Clients are responsible for accuracy unless add-on copywriting services are purchased.

• Design rights are not transferred until payment is received in full.

3. Late / No Payments
Payments are due on or before the due dates listed on the Client's accepted invoice. SDD will send the Client an email with instructions on how to make immediate payment. Late payments may be subject to a 1.5% monthly late fee. If payment is made by check and returned, there is a returned check fee of $50.
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SDD will not perform any additional services for the Client until payment is completed, and the Client's access to any client portal or materials may be removed until payment is made. If a website is involved, the site may be taken offline until payment is received. If a domain or other renewal is due, Client acknowledges that the renewal will not take place without payment unless otherwise agreed in writing.

​4. Refund Policy
a. No Refunds
SDD will do everything within its ability to ensure the Client's satisfaction with the Program. SDD expects that the Client will do the same. Refunds will not be issued for services already conducted. If, for any reason, SDD is unable to fulfill its obligations to the Client, the Client will be refunded in full for any part of the Program paid for but not yet rendered.
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b. No Chargebacks
The Client will not, under any circumstances, issue or threaten to issue any chargebacks to the Company or to the Client's credit card and/or form of payment (i.e., Credit Card) for any reason whatsoever related to the Program. In the event of a chargeback, the Company reserves its right to report it to the credit bureaus as a delinquent account.

​5. Term & Termination
The work to build materials (i.e., profiles, resumes, reels and websites) with SDD is expected to be completed in no longer than 120 days unless otherwise agreed in writing. The Client understands that the Parties do not have a relationship after the end of the Program. If the Client is hosting a website through SDD, the Agreement extends through the last date of paid hosting service. If the Parties choose to continue their relationship in any way, a separate and distinct agreement will be entered into and agreed upon.
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The Client may not terminate the Agreement prior to the end of the Term. SDD may, for any reason, terminate the Agreement prior to the end of the Term, with a refund issued to the Client for any unused portion of the Program.
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6. Client Commitments
The Client agrees to the following as part of the Program:
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a. The Client shall participate fully in SDD calls and deliver any content required for SDD to complete its work. The Client will deliver all media in the requested format and warrants that it has full copyright ability to use any and all content provided. Client acknowledges that if the Company is notified of a copyright infringement, the Company will immediately remove that content from the site and refer the situation to the Client for resolution.
Client acknowledges that they will use the www.stagedoordesigns.com/upload link and assign a single point of contact for instruction delivery unless otherwise agreed.

​b. The Client will be provided with a unique upload link to be used to deliver information and content to the best of their ability. Additional fees may be charged if the Client does not use the delivery mechanism provided in their Client Portal.

​c. The Client shall immediately inform SDD of any issues or difficulties they may have with the Program.

​d. The Client shall complete payment of the Investment according to the terms outlined on their quote and/or invoice.

​e. The Client will complete the work ordered within the 120-day window unless otherwise agreed. A restart fee of $250 will apply to any website build. A restart fee of $50 will apply to any resume build or profile project.

​f. The Client is aware that legal pages are strongly recommended and, in some cases, required. Every website, regardless of size or purpose, should have a Privacy Policy, Terms of Use, and Accessibility Statement. These pages protect your business, build trust with visitors, and help you stay compliant with laws like GDPR, CCPA, and the ADA.

​For individual and portfolio/actor websites, a Privacy Policy is important when your site includes contact forms, booking inquiries, or any tools that collect personal information. For small businesses, Terms of Use protect your intellectual property and limit your liability. An Accessibility Statement demonstrates your commitment to making your content available to everyone;  a growing legal expectation across industries.

​Clients are responsible for providing their own language for this content. Stage Door Designs will install and format the pages you provide but does not write, source, or verify legal language on your behalf. The information above is for general awareness only and is not legal advice.
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​Stage Door Designs is not responsible for the accuracy, completeness, or legal sufficiency of any content installed on your website. We always recommend consulting a qualified attorney to ensure your pages meet your specific needs and applicable laws.
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7. Stage Door Designs Commitments
SDD agrees to the following as part of the Program:

​a. SDD shall participate fully and intently in all client calls and service delivery to the best of its ability.
b. SDD will support the Client to the best of its ability in accordance with Section 1 of this Agreement.
c. SDD will not, at any time, either directly or indirectly, use any information disclosed by the Client for SDD's own benefit, nor will SDD disclose or communicate, in any manner, any information to a third party about the Client.
d. SDD agrees to conduct calls and sessions using email, phone, Teams, or Zoom. The Client acknowledges that the communication method may be designated by the type of service the Client has purchased. Face-to-face, in-person meetings may be possible if requested but may incur additional cost for travel time.
e. SDD will list designer credit in the footer of all live websites. SDD agrees to remove this credit upon receipt of written request from the Client. SDD retains the right to display your project in its portfolio in perpetuity, even if the site is no longer live.
f. If Client provides SDD with login credentials to any third-party account (e.g., domain registrar, existing website host, or platform account) for the purpose of completing the Program, SDD will use those credentials solely for that purpose and will take reasonable steps to store them securely. SDD recommends that Client change the password on any such account promptly after the relevant work has been completed.

​8. Disclaimer
The Client understands that SDD is a boutique marketing company providing website design and development services. The Client understands that SDD also provides performers with support related to resume and industry profile development and updates. The Client understands that SDD also provides marketing services to small businesses and other individuals seeking marketing support.

​The Client understands that SDD is not an agent, manager, or casting director. SDD is not an attorney, financial advisor, and/or accountant. SDD and Client's work together is not a substitute for professional financial, business, or legal advice. The Client understands that SDD does not guarantee any outcome, income, revenue, and/or profit from the Parties' work together.

​9. Cancellations & Rescheduling Appointments
If you are unable to keep an appointment, please provide 24-hour notice to SDD. The Client can reschedule an appointment by email, scheduling calendar, phone, or SMS messaging (if opted in for SMS messaging).
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10. Limitation of Liability
Notwithstanding anything to the contrary contained herein, the Client’s sole and exclusive remedy for negligence, failure to perform, or breach by SDD hereunder shall be a refund of the amount paid but not earned under the Agreement. IN NO EVENT SHALL SDD BE LIABLE TO THE CLIENT FOR ANY INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES.
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11. Indemnification
Client agrees to indemnify and hold harmless SDD, and its agents, employees, representatives, successors, and assigns, from all direct and third-party claims, losses, expenses, fees (including attorneys' fees), costs, and judgments that may be asserted against SDD by any third parties resulting from the errors, negligence, acts, and/or omissions of the Client and/or SDD.

​12. Arbitration
Any controversy or claim between the Parties shall be settled by arbitration before a single, mutually agreed-upon arbitrator under the then-current rules of the American Arbitration Association ("AAA"). If the Parties cannot agree upon an arbitrator, each Party shall appoint one arbitrator, and both arbitrators shall, in turn, appoint a third, neutral arbitrator to hear the matter. The decision and award of the arbitrator shall be final and binding, and the award so rendered may be entered in a state court of New York. The arbitration hearing shall be held in the State of New York. Each Party shall pay its own costs and expenses related to the arbitration and shall split the cost of the arbitrator equally. The arbitrator will have no authority to award punitive or other non-compensatory damages to either Party. No damages excluded by or in excess of any damage limitations set forth in this Agreement shall be awarded. The sole remedy for the Client shall be a refund of any amount paid to SDD.
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13. Entire Agreement
This Agreement, and its associated quotes and invoices, contains the entire agreement between the Parties. There are no other promises or conditions in any other agreement (oral or written) between the Parties.
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14. Updates to This Agreement
SDD may update this Agreement from time to time. The current version is always available here. For Clients with ongoing or renewing services (including Spotlight Site hosting), continued use of SDD's services or payment of a renewal invoice after an update constitutes acceptance of the most current Agreement. SDD will make reasonable efforts to notify Clients of material changes.
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15. Severability
The provisions of this Agreement shall be deemed severable, and the invalidity or unenforceability of any provision shall not affect the validity and enforceability of any other provision hereof. If any section, subsection, sentence, or clause of this Agreement is adjudged illegal, invalid, or unenforceable, such illegality, invalidity, or unenforceability shall have no effect on the Agreement as a whole or on any section, subsection, sentence, or clause not expressly so adjudged.
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16. Applicable Law and Venue
This Agreement shall be governed by the laws of the State of New York. Any action brought by any Party arising out of or from these terms shall be brought within the State of New York, County of Nassau.
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17. Photograph and Testimonial Release
The Client grants SDD the right, title, and interest to share any and all communications, wins, screenshots of communications, or testimonials in connection with the Client's participation in the Program for the purposes of promoting and marketing the Program across social media, advertisements, SDD's website, and to SDD's future clients. The Client understands that they will not receive any compensation for use of their likeness, testimonial, or image. SDD will make all reasonable efforts to conceal the identity of the Client if requested in writing. SDD will promote its client work on social media and on the SDD website unless it has received a written request otherwise.
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18. Confidentiality
The Agreement is considered a mutual non-disclosure agreement. Both Parties agree not to disclose, reveal, or make use of any information learned by either Party throughout the Term of the Program ("Confidential Information"). Confidential Information includes, but is not limited to, information disclosed in connection with this Agreement, and shall not include information rightfully obtained from a third party. Both Parties shall keep all Confidential Information strictly confidential using a reasonable degree of care, but not less than the degree of care used in safeguarding its own Confidential Information. The obligation to hold information confidential does not apply to information subsequently acquired by either Party from a third party who has a bona fide right to make such information available without restriction. Both Parties agree that any and all Confidential Information learned as of the Effective Date shall survive the termination, revocation, or expiration of the Agreement.

​Permitted Disclosure
Notwithstanding anything in the foregoing, the Parties may disclose Confidential Information to the extent necessary as required by law, a court of competent jurisdiction, and/or any governmental authority or agency. Where permitted by law or legally permissible, the Parties shall disclose a request for information in writing to the other Party prior to disclosure.

​19. Recording Sessions
SDD will advise the Client in writing in advance of any sessions if the session(s) will be recorded for any reason. The Client may not record any sessions with SDD without prior written consent.

​20. Force Majeure
In the event that any circumstances beyond or not within the reasonable control of the Parties; including, but not limited to, an act of God (such as fire, explosion, earthquake, flood, tsunami, drought, tidal waves, hurricanes, etc.), pandemic, hostilities, war, invasion, curtailment or interruption of transport, threats or acts of terrorism, State Department travel advisory or warning, labor strike, or civil disturbance; make it inadvisable, illegal, or impossible, either because of unreasonably increased costs or risk of injury, for either Party to perform its obligations under the Agreement, the affected Party's performance shall be extended without liability for the period of delay or inability to perform due to such circumstances.
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21. No Guarantees, Warranties, or Representations
SDD has not and does not make any warranties, guarantees, or representations, verbally or in writing, regarding the outcome or success (or the likelihood of such) in working with SDD. The Client understands that, due to the nature of the Program, results experienced by each client may vary. SDD does not make any guarantees other than that the Program shall be provided to the Client in accordance with the terms of the Agreement as stated herein.

​22. Additional Agreements
SDD may ask the Client to sign an additional agreement for work not addressed in this Agreement. This includes, but is not limited to:
a. Domain Name purchase, transfer, or sale.
b. Approval for the Client website to go live.
c. Transfer of full ownership and/or control of a site from SDD to the Client. Full payment of all invoices is required for any transfer to be executed.
d. Taking a site or domain offline at Client request.
e. Any other request not covered by this Agreement.
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23. Affiliate Programs
SDD participates in the Squarespace Circle program, the Square White Label Designer program, Termageddon, and the Constant Contact Business Partner program. As a result, SDD may receive referral benefits, commissions, or discounts in connection with subscriptions purchased through or recommended by SDD. This relationship does not affect the independence of our recommendations or the fees charged for our services.
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24. AI Tools Disclosure
​SDD reserves the right to use AI tools to help with things like brainstorming, drafting, and research. Every piece of work is reviewed and shaped by our team; AI helps us work smarter, but the thinking and strategy are always ours.
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25. Spotlight Site Terms (if applicable)
If you have purchased a Spotlight Debut or Pro site, you are also subject to the terms in this Section 25. This section serves as the agreement between you and Stage Door Designs in exchange for providing you a website on our proprietary Spotlight Website Builder.
Please check to acknowledge that you have reviewed these terms, regardless of the type of site you are building. 

​a. Service Description
Client's package includes a Spotlight Site: a single dedicated web page, hosted within Stage Door Designs' master Squarespace platform. Spotlight sites are offered in two tiers, distinguished by number of sections and features.

• ​SPOTLIGHT DEBUT: includes one main headshot, tagline, short bio, one (1) reel, and one custom color. Mobile-optimized for view on all devices. Also includes basic SEO, social links, spotlight favicon, custom social share, terms, and domain connection to the domain we purchase for you.
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• SPOTLIGHT PRO: includes six sections (header, about, gallery, reels, contact, and footer) with jump navigation to each section. Also includes one custom color, unlimited social links, mobile optimization, basic SEO, custom favicon, and secure connection to your domain.

b. Domain Name
The build fee includes registration of one (1) non-premium .com domain name of Client's choosing, subject to availability, for an initial term of one (1) year from the site's launch date. The domain is registered with Client as registrant of record. If a client chooses to maintain registration of their own domain, there will be an additional fee ($75 one time) to connect it to the site. Premium domains may incur a fee for registration. Your domain name will be set to permanently forward to the Spotlight site.

​c. Annual Renewal Fee
Beginning on the first anniversary of the site's launch date, and annually thereafter, Client will be invoiced the applicable tier's Annual Renewal Fee. This fee covers domain renewal (if held by Stage Door Designs) and continued hosting under Stage Door Designs' Squarespace platform for the following year. Domain renewal and hosting renewal are billed together on a single, synced anniversary date.
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If the live date and the domain renewal date are not in sync, a pro-rated billing arrangement may be recommended for a single annual renewal.Non-payment of the Annual Renewal Fee will result in the domain lapsing (and becoming available for registration by third parties) and the Spotlight Site being taken offline. Stage Door Designs is not responsible for domain loss due to non-payment.
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d. Content Updates
Client does not receive administrative login access to the Spotlight Site and cannot make edits directly. All content changes (text edits, photo swaps, section content refreshes) must be requested from Stage Door Designs and are billed at our standard hourly rate. Update packages are available for purchase; ask for details.

​e. Hosting Structure
The Spotlight Site is not hosted as a standalone, Client-owned Squarespace subscription. Clients will not receive separate Squarespace login credentials or administrative ownership of the underlying site infrastructure. Client owns the domain name (as registrant of record) and the content, images, and copy provided for the page.

​f. Transfer to Independent Hosting
Client may request, at any time, that the Spotlight Site be transferred to Client's own independently-owned Squarespace hosting at the posted rate at that time. Transfer requests are scoped and quoted individually based on the work involved (e.g., domain transfer, site export/rebuild, new platform setup) and will be quoted and billed separately.

​g. If the Relationship Ends
If Client discontinues services with Stage Door Designs and does not request a transfer under Section 25(f), the Spotlight Site will be removed from Stage Door Designs' hosting immediately after the annual renewal lapses or the relationship ends, whichever is later. Clients will be notified of renewal via invoice at least 30 days prior to the renewal date.
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​h. Privacy, Accessibility
​A standard privacy & accessibility statement will be available for download on all Spotlight pages. Collecting emails via form or subscription feature is not available on this type of site. 

​The domain (if paid in full) remains Client's property in either case and is unaffected by removal of the hosted page, but will no longer resolve to an active site unless Client arranges separate hosting or completes a transfer under Section 25(f). Transferring the domain to the Client for future use can be accomplished if paid in full. There may be a transfer fee.
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Execution of this Agreement acknowledges that you are aware that work begins when we secure the domain, and that date becomes your annual renewal date, unless otherwise agreed in writing.

​26. Resume/Profile Terms (if applicable)
If you have purchased a Resume, Resume + Profile, or Resume + Profile + Consult package, you are also subject to the terms in this Section 26.

​a. Deliverables
Client's package includes a professionally formatted resume and, if purchased, setup or update of an industry casting profile (e.g., Actors Access, Casting Networks, or a similar platform) using the content and headshots provided by Client.

​b. Final File Formats
Upon completion, Client will be provided with a final resume in both Word (.doc) and PDF format. The Word file is provided so Client can make future updates independently; SDD is not responsible for formatting changes made to the resume by Client after delivery.

​c. Content Accuracy
Client is responsible for the accuracy of all resume and profile content, including credits, training, and special skills. 

​d. Profile Access
If casting profile setup or updates are included in Client's package, Client may need to provide login credentials to the relevant casting platform(s). Section 7(f) of this Agreement governs SDD's use and safeguarding of any credentials provided.

PAYMENT OF YOUR RENEWAL FEES BINDS YOU TO THE TERMS OF THE CURRENT AGREEMENT.